HRSA OSV and FTCA Assist
QFHC’s OSV readiness coaching services are exactly what health centers need to have a successful site visit. This is more than just some simple run through, but a nearly full OSV experience with great technical assistance. They prepared our team and Governing Board to address any challenges before the OSV and worked with us throughout the entire process. We have a reliable resource through QFHC.
Katina R. Beard, MSPH, CEO Matthew Walker Comprehensive Health Center, Nashville, TN
We had an extremely successful OSV. I believe I speak on behalf of the whole team when I say that you and the Quality First Healthcare Consulting team were integral to our success from reviewing all of our policies and procedures, to the mock, and all of the follow-up support as we prepared all of our documentation and files prior to the visit, as well as answering all of my extremely nitpicky obscure questions.
Caelin McCallum, VNACJ Asbury Park, NJ
The Total330 compliance software and the coaches feedback proved to be invaluable during our last OSV.
Eric Campbell, Chief Compliance Officer, Friend Health, Chicago, IL
The word phenomenal was used several times to describe Community HealthNet by the Federal presentative during our vOSV exit conference. We are all over the moon and agree that without Total330 we would not be where we are. Thank you for all your guidance and support.
Janet Seabrook, M.D., MBA, CEO, Community HealthNet, Gary, IN
We just finished our vOSV. I know for a fact that the work we did with you all had a direct impact on us walking away with only two very minor findings, one that was actually brought to our attention but wasn’t timely addressed on our end. So, myself and our team can’t thank you enough for all the hard work you did with us. We felt very prepared walking into the vOSV and that was because of the incredible amount of work you all doe with us. So again, thank you so very much.
Cassie Sewell, COO, Community Clinic of Maui, Wailuku, HI
NCQA Accreditation, Recognition, and Certification Programs
I am delighted to share some wonderful news with you and express my gratitude to QFHC. This morning, Claims Development Management (CDM) received its final results/score of our NCQA survey, and I am pleased to announce that our organization achieved a perfect score of 100%. This marks the second occasion on which we have received such exemplary marks from NCQA. I attribute this remarkable success and our state of preparedness not only to QFHC but also to our invaluable partnership with Irv. Irv's wealth of knowledge and unwavering dedication have been instrumental in enabling our organization to consistently excel. Thank you, for your continued support and guidance throughout this survey process.
Brian Vargas, Utilization Management Manager, Provider Network Solutions, Doral, FL
From the beginning, QFHC’s professionalism and knowledge in NCQA accreditation were exceptional. With the help of Irving Koehler’s insight and guidance, our organization’s NCQA renewal survey became a resounding success! Your Hearing Network is grateful to Irv and QFHC for the outstanding services they offer their clients.
Matthew Gould, Au.D., Director, Credentialing & Accreditation, Your Hearing Network
Your support and dedication to ensuring that we had the best possible application along with supporting documentation is very much appreciated! I especially want to thank you for your patience when things did not get done in as timely manner as we would have liked. You really held our hand and provided a high level of support during the process. As I noted to a new designated FQHC recently “you have to be crazy to attempt to do PCMH without the support or assistance of Quality First”. Thank you.
Tamy Skaist, Ezras Choilim Health Center, Monroe, NY
I want to take this opportunity to thank you and Irv for your involvement CDM’s NCQA UM Survey. We understand that the timeframe between the contract execution and the submission date was very limited, but Irv’s professionalism and project management skills made the process painless and a pleasure to work with. After meeting with our Compliance & Audit Manager to review the IRT and documents, she also wanted to extend her praise to Irv on his organizational skills and how we prepped the final documentation for the surveyor. These bookmarking and organizational functions are extremely valuable and applicable to howe we want to prepare our internal documents for future audits. Thank you again for your assistance on this project. I hope I have the pleasure of working with you all again in the future. Any organization that you assist is fortunate to have someone so knowledgeable and are an asset to their team.
Brian Vargas, Utilization Management Manager, Provider Network Solutions, Doral, FL
Document Management
Policy Plus has enhanced our policy management processes. The policy module is user friendly and easy to use. We can monitor policy review, approval, and expiration dates. Employees are aware of and have access to the policies in PolicyPlus that are applicable to their job roles. In addition to maintaining policy and procedure documents and credentialing records, our health center is now uploading contracts into the policy module. This provides increased visibility to any active contracts. PolicyPlus meets our business needs.
Eric Campbell, Chief Compliance Officer, Friend Health, Chicago, IL
We love PolicyPlus at Grace Health! We have been long-term users and highly recommend this product to others. The tracking features are essential for staying on top of requirements and credentialing documents. It is an excellent tool for managing credentials, required trainings, and policy management. PolicyPlus is a very user-friendly and easy for end users to learn. As an organization, we depend on reliable systems that help us perform our jobs efficiently. Amber is amazing to work with-she has always been responsive and resourceful, providing a top-notch service experience.
Kim Bingham, Grace Health, Corbin KY